|Posted on 8 Feb 15|
Just a brief note to let you know I've closed Supplejack to take up a full-time position as design lead in a large service organisation. ... more
|Posted on 18 Mar 13|
The Global Service Jam's over, and as an organiser of the Auckland event I'm much relieved. It's a lot of work, very exciting & a great learning opportunity. And it's prompted some observations on the nature of service design. ... more
|Posted on 4 Jan 13|
Question: How long has New Zealand been a service economy?
Answer: Since the early 1900s ... pretty much our whole Pakeha economic history!
We've long though of ourselves as a primary sector economy, or more recently as a manufacturing one, perhaps because of our export earnings from these sectors. But those are myths, and in reality we've long been a service economy.
This blog explores the history of the service sector in New Zealand and highlights a range of opportunities for our local Service Design discipline and industry. ... more
|Posted on 30 Jun 12|
No such thing as a 'failed experiment', of course, but I've heard people use the phrase, and I want to talk about both experiments and failure. The result is a longish blog as a reporting milestone.
As a brief summary, I tried not to drive myself from November 2010 to January 2012. The result for the business was a) no impact on revenues, and more particularly, b) a spectacular increase in revenue per kg of CO2-e emitted, and c) a spectacular decrease in social costs.
I talk about the implications for my business, and for business in general. ... more
|Posted on 15 Jun 12|
Ladies and gentlemen, it is with great pleasure that I present Supplejack's annual report for the 2011 - 2012. Year. It was a remarkable year, featuring strong revenues, a difficult market, an experiment with not driving, and a once-in-a-lifetime 3-month holiday in Europe. ... more
|Posted on 29 Jan 12|
Ethics doesn’t come up often in service design, so after the coverage of recent international financial crises and the Occupy Movement, I thought it might be worth pursuing.
Unfortunately, I'm a designer, not an economist. I had to go away and do some research, so here's what I found. ... more
|Posted on 15 Apr 11|
|Itís that time of year when we do our annual reports for the last and our plans for the next. My last year was definitely mixed blessings. After a couple of years of gearing up, I launched Supplejackís new service design platform, with some great help from green marketing professional Kath Dewar at GoodSense. And financially it was a good year. All good overall? ... more|
|Posted on 23 Mar 11|
|A few weekends ago I had the pleasure of attending the global service design jam, in which 1,263 people worldwide created 203 new services in 48 hours. I was among eight service design heroes who attended NZís jam in Hamilton (aka ĎThe Troní), warmly hosted atWintec (thanks Marlene!) by Matt & Kelly of Divergent. ... more|
|Posted on 12 Feb 11|
|OK, so we submitted our co-design work with Waitemata District Health Board (Waitemata DHB) to NZ's Market Research Society (MRSNZ) Effectiveness Awards.
We won a Gold in the Social and Community category. Much to our surprise, we also won Platinum for Effective Partnerships. (To clarify, a Gold is a second prize, if you like, and Platinum is a first.) ... more|
|Posted on 1 Feb 11|
|Iíve a new vision for sustainability in services. It arose this wayÖ
I recently had the honour to work with the Sustainable Business Network (SBN), providing service design expertise and tools to help them develop their offering to members. ... more|
|Posted on 1 Feb 11|
|Following on from earlier attempts to measure and report the sustainability of my business (see below), Iíve been preoccupied with a new problem.
Iíve been bothered by sustainabilityís tendency to focus on reducing bad stuff. Iím missing the focus on creating good stuff, mostly because thatís what I really want my business to be about. ... more|
|Posted on 1 Feb 11|
|I'm very interested in social sustainability because it's so material to service design. But it's not well-developed in the literature, so this blog is about an experiment. ... more|